Ozark Harley-Davidson®
2300 Evergreen Parkway
Lebanon, MO 65536
Phone: 417.532.2900
Fax: 417.532.3014

Our Staff

Our Ozark Harley-Davidson Team is committed to providing our customers with quality merchandise and services at fair prices. We are dedicated to serve our customers in a fun, enthusiastic, customer friendly and pleasant environment. We believe our future growth is directly dependent upon our customers trust and goodwill which we can only achieve through ethical business practices.

The Decision Makers
Jef Fleming – Dealership Manager
Jef has been working in the dealerships with his family since the opening
in 1998. He took a couple years off to enjoy beautiful Colorado and
worked at a ski resort.  He was finally persuaded to return when his niece
Kallie was born.  He is in charge of everyday decisions that are the ins and
outs of the daily functioning of the dealerships. His passion for riding long
trips is an inspiration to many. His goal is to make sure that our team
provides everyone with the best customer experience that Harley-Davidson
has to offer. 
Melissa Fleming-Jemes – General Manager
Melissa has also been working in the dealership with the family since the original opening in 1998. From an administrative assistant, parts, motorclothes, service extraordinaire you can find Melissa anywhere in the dealership helping out. Melissa enjoys riding her customized Harley-Davidson Trike when she can find time. 
Lora Crowe – General Manager/Accounting
Lora has worked with the dealership for 11+ years and is part of this fun extended family. With this position Lora does everything from Human Resources to Payroll to Bike Sales paperwork. You might even catch her washing a bike back in service if we are shorthanded.  Lora is a newcomer to the riding scene, but is a huge fan, with plans on owning her own in the future. 
Behind The Scenes
Neal Brandon – Aka “Uncle Neal” – Dealership Coordinator
Uncle Neal has been with the Ozark Harley-Davidson family for 8+ years doing an extremely wide range of things. Uncle Neal has known the family from day one.  He lived next door to Jack and Debi when they first moved to town.  From motorcycle pickup and deliveries to event setup and cleanup, this man does it all. Uncle Neal is an avid motorcycle rider, short trips and long trips alike. He loves his 2006 Ultra Classic and is constantly customizing it. 
The Party Professional
Ashley Falkenrath – Aka “Smashley” – Marketing/Advertising Manager
Ashley has been working at the dealership since the spring of 2007. Originally starting out in the Motorclothes department, she has progressed from that to planning and executing events, to advertising, online sales, monthly newsletters, and much more. Join us at our next dealership event by visiting our event calendar on our website. Ashley’s always got something fun planned for Ozark H-D.
The Fashionistas
Jenna Eidson- General Merchandise Manager
Jenna has worked at the dealership since she was a wee 16 years old high school student. She graduated College with a degree in Logistics and Supply Chain Management.  She splits her time up working between our two dealerships managing the Motorclothes Departments. She loves interacting with customers and working with everyone to outfit them in the best possible gear for their riding styles.
Erin Holaday – General Merchandise Expert
Erin has worked here at Ozark Harley-Davidson for 9+ months and is loving it! She is great with the customers and always has a genuine smile on her face.  Erin maintains her upbeat and energetic with a constant flow of Red Bull Energy Drink.  One day soon she hopes to own her very own Harley-Davidson motorcycle.  Next time you are in stop by and say hello-She’d love to help fulfill your riding gear needs. 
Dawn Hammond- General Merchandise Expert
Dawn recently moved here from Seattle, Washington and started working here about 6+ months ago. Big city living to a small town is quite the change in itself, but she pursued her dreams of working in a Harley-Davidson dealership here at Ozark Harley-Davidson. Dawn used to manage a children’s toy store, now she just deals in bigger toys.  She helps fulfill customer’s dreams everyday with her knowledge of the Harley-Davidson apparel and accessories.
Abbey Offutt – General Merchandise Part-Timer Newbie
Abbey is our newest addition to our General Merchandise department. This carefree gal is already building up a rapport with the customers with her outgoingness and quick knowledge of the products. While still going to school, she squeezes in time to help throughout the week with cashiering and miscellaneous work throughout the dealership. Stop in a say “Howdy” next time you are in the area, and meet Abbey.
The Experience Providers
Joseph Cook – Aka “Wild Man Joe” –Sales Manger
Joe Cook has been here at the dealership for 10 years this year! When he’s not working with our team to find the right bike for you, he’s probably out tending to his cows. Whether you are looking for a new or pre-owned Harley to add to your collection or one to just start out on, Joe will strive to make your experience here at Ozark Harley-Davidson a memorable one!
Joshua Root- Aka “Root” - Sales Expert
Josh is a newcomer to the Ozark Harley-Davidson family and quickly building a big customer base with his fast knowledge of everything Harley-Davidson.   Josh is a proud owner of a 1999 Harley-Davidson Fatboy.  Next time you’re in our area stop by and say hello to Josh.
Jesi Rhoads- Title Clerk
Jesi is the newest edition to the Ozark Harley-Davidson team and has taken the role of Title Clerk for our Sales department. She is also brand new to the riding scene and has just purchased her first Harley-Davidson motorcycle, a 2011 Fat Boy.
The Customizers
Josh Moore – Chrome Consultant & Parts Manager
Josh has worked for Ozark H-D for 8+ years. When he first started working here he started out as a Hydrotechnician, a fancy word for bike detailer. He then progressed to the parts department and recently moved up to Parts Manager. He is THE go-to-guy for anything and everything chrome, and would love to help you customize your bike to make it just as unique as you are. Josh also recently upgraded his ride from a Sportster to a 2014 Street Glide Special and is loving every minute riding it.
Brandon West- “Aka Danger” – Parts and Accessories Associate
Brandon is our newest Parts and Accessories Associate. He loves to joke around and is constantly keeping the employees on their toes. He hopes to make a purchase on a new Harley-Davidson soon and hit the open road. Next time you are in the area stop by and let Brandon help you realize your customization dreams!
The Guys Who Aren't Afraid To Get Dirty
Jeff Goodman – “Aka 2 F Jeff” – Service Manager
Jeff started working here 11 months ago as service advisor and recently became the Service Manager.  He has had over 11 years of customer service experience. Jeff is the go-to-guy for anything service. Making an appointment, service advice, service workshops, and more… Need an appointment? Give Jeff a call.
Dan Stouder - "Aka Dan-O" Master Technician
Dan Stouder has been working here at the dealership since 2003 and has moved from technician to Master Technician and is the Lead Technician here at Ozark Harley-Davidson. He enjoys working on motorcycles and is ALL knowledgeable on all things Harley-Davidson. If it can be fixed, Dan is your man. Dan is also an avid motorcyclist, and enjoys riding his bikes.
Dave Bradley – Service Technician
Dave has been working here at Ozark Harley-Davidson for 5+ years. He is a certified expert technician and is working towards his master level. He is motorcycle knowledge hungry and is always willing to learn new technician information. Dave also enjoys riding his 2007 Harley-Davidson Wide Glide on short and long trips. 
Phil Berry - Service Technician
Phil is an Ozark Harley-Davidson Master technician, and has had 25+ years’ experience working on Harley-Davidson motorcycles. He originally started working in Technical Services in Milwaukee, and spent 10 years working at major rallies like Sturgis and Daytona. Phil also built a giveaway bike for J&P Cycles that was featured in American Iron. He was also involved in the design and construction of several other bikes that have also been featured in magazines and displayed at shows, even one on the cover of a Corbin magazine.  Phil worked for Ozark Harley-Davidson from 1999-2003 and left here for a position at Harley-Davidson corporate.   He has since returned in the summers on and off since then.  
Scott Calvin – Service Writer
Scott is our newest member to the Ozark Harley-Davidson service team,
but he's no newbie to the bike scene. Scott has been working on motorcycles
for over 25 years. He studied at MMI in 1989. Scott's passion is the 
outdoors. He loves fishing, hunting wildlife, and even hunting arrowheads. 
Chris Johnson - Hydrotechnician
Chris is the Hydrotechnician in the Ozark H-D service department. Hyrdo-
technician is basically a fancy name for "wash guy" or "sparkle-tech". You ever wonder who is doing the polishing and scrubbing on your Harley? Well Chris
is that guy. He spends his days detailing your ride to help looks it's best. In Chris's spare time he enjoys drag racing and four-wheeler riding, and when he's not participating in either of those you can find him hunting or fishing.
Next time you bring in your bike for service give Chris a holler.

Ozark Harley-Davidson® sells new and used Harley-Davidson® motorcycles, accessories and parts in Lebanon, Missouri
  • Visit Ozark Harley-Davidson®'s sister store, Lake of the Ozark's H-D®